Shipping & Returns Policy

Current Domestic Shipping Charges

Courier charges are applied by weight. For standard delivery, up to 249 grams is $6, 250 grams – 999 grams is $8 and over 1 kg is $10.  For Rural Delivery, up to 249 grams is $13, 250 grams – 999 grams is $15 and over 1 kg is $17.

New Zealand Orders

Products will be shipped using Fastways Couriers. When a signature is not obtained, product will be left in a safe place.

International Orders

Please contact us if you’d like to have an item shipped overseas.

Current Shipping Estimates

New Zealand: 1 to 4 working days.
(Allow extra for RD addresses).

Our order process (how your items get to you)

1. An order is placed by you on williampikechallenge.co.nz
2. You will then receive an automatic email confirmation of your order showing the price you paid and your shipping addresses. Let us know if anything is incorrect.
3. For William Pike Challenge products, our William Pike Challenge team collects the items in your order, sourcing from our stock or from our wholesaler. This can take up to 4 working days but is usually faster. For Rab and Lowe Alpine products, we forward your order to our wholesalers. Our wholesalers pack and ship your item(s) to your specified address.
4. If an item you have ordered isn’t available because of system errors or human error (sorry, we’re not perfect!) you will be advised via email about organising a substitution or cancellation. You won’t be charged for any item we cannot send you. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order.
5. Your order is packed and dispatched by our chosen couriers.
6. You receive your order. Yay!

Exchanges or refunds

Where you find you have ordered the wrong size or have another issue with your order please refer to our refunds and exchanges below.

Non shipping days and delays

When you order late on a Friday or during the weekend we will process your order on the following Monday.
We source your order from our stock or supplier and it can take up to 4 working days to collect everything you order. If there are going to be any delays beyond this time we will notify you by email. During sale periods order volume increases significantly so there may be delays in shipping your orders.
During public holidays courier services are not available and we will not be able to dispatch your order until the next working day.

Paying for your order

You can pay for your order by either Master Card or Visa, or direct bank transfer. When paying by credit card, you will be transferred to a secure page using our Paystation Payment Gateway. Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

Privacy Policy

We will never ask for any more information than is absolutely necessary to do business with you or use your information for any other purposes without first asking your permission. Our checkout process uses a secure website to process your private payment details – our credit card processor is Paystation, one of the biggest and most trusted processors in New Zealand. They process the transaction and at no time do we store your credit card details on our servers.